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Frequently Asked Questions
  Why buy oil paintings from us?     Are all oil paintings hand-painted?
  How long does it take to process orders?     How can I find a particular painting which does not show here?
  Do I have to pay shipment fee?     What is your Return Policy?
  How do you guarantee the quality of museum-grade reproductions?     How do you balance the quality and price for economic oil paintings?
  What kind of payments do you accept? Is my payment safe?     Are your paintings framed or unframed?
What is your payment terms?   Why can you offer such a low price, does it mean a discount quality also?
  Do you have any partnership programs?     How can I contact SHENZHEN FINE ART CO.,LTD.?
  Would you be able to paint anything?
    I can't find what I want, how to do?
  How to find out whether my consign address is remote or not?  
 

Why buy oil paintings from us?
(a) We have the largest base of in-stock oil paintings covering all the topics. We are directly supplied by numerous oil painting workshops in "China First Oil Painting Village".
(b) We are trustworthy artwork providers. The requirement of customers is always the first priority of our concern. We pursue a long term connection with any customer by our earnest intent and efforts.
(c) We provide warrant quality. Before oil paintings are listed on our web site, they have been inspected and evaluated by our artists. The delivered artworks will be strictly consistent with the grade requirement of you.
(d) We have the best guarantee in the culture industry. We guarantee your 100% satisfaction. If a painting is not what you like, we will rework it for you or refund your money.
(e) We ensure securely packaged and our shipments arrived in good condition.

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Are all paintings hand-painted?
Yes, all of our paintings are 100% hand-painted by professional artists. We do not use computer assistance or any other equipment.

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How long does it take to process orders?
For the in-stock oil paintings, your order will ship right away after the products are confirmed and paid. For the ordered oil paintings, your order will ship around three weeks depending on the quantity of the paintings you ordered;
You will receive your paintings within a week if the oil painting are delivered (not applicable to wholesaling customers), if you need a quick delivery, please write to us to state clearly the deadlines.

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How can I find a particular painting which does not show here?
Please send us a picture of it or simply give us the artist's name and the painting title. We will finish it around three weeks.

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Do I have to pay shipment fee?
Yes, please refer to freight details.

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What is your Return Policy?
We provide your 100% satisfaction guarantee.If you don't satisfy the paintings you received,please send emails to us.After the matter is confirmed,we will provide Return Service.

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How do you guarantee the quality of museum-grade reproductions?
For the museum grade oil paintings, we choose best artists in Dafen oil painting village and use the best materials and highest quality oils to produce the paintings. Our artists have over 10 years of experience in art. Each one of them is an expert in the technique of oil painting art. Our reproductions are exact consistent with the original artist's style of painting.Besides,we will send you pictures of your order for confirmation after our quality controller check the paintings.

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How do you balance the quality and price for economic oil paintings?
For the reproduction of bulk of economic oil painting, we divide the painting process into several sub-processes. Each sub-process is carried out by a professional painter. Every painter is asked to do his best job on his own part. The teamed painters cooperate together to finish the whole painting process. The streamlined painting process ensures the good quality of bulk of reproductions required by the customers. Our QC system will send QA artists to inspect the quality in the whole painting process and ensures the highest quality/price ration within the cost constrains.

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What kind of payments do you accept? Is my payment safe?
We adopt credit cards, PAYPAL, T/T or Bank to Bank, personal check. All payment methods are safe. You may choose any option that you prefer. Please refer to the payment page for details.

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Are your paintings framed or unframed?
Our quotation for the oil paintings does not include the frame. You can choose a frame from the frame column.

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What is your payment terms?
If the full amount is less than $1000, we shall receive the full payment before production. Otherwise, we should receive 50% of the total amount as a deposit before production and the rest 50% before shipment.

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Why can you offer such a low price, does it mean a discount quality also?
There are two reasons for us to provide the competitive price. First, we pursue the suitable profits but consider more for our customers in advance. Secondly, we are located in “China First Artist Village”, which supply us numerous professional artists with competitive labor cost.
Our oil paintings have best quality/price ratio. You may confidently choose our oil paintings according to your budget.

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Do you have any partnership programs?
Yes, we have. Whether you are an interior decorator, collector, professional designer, framing shop owner or just an individual who wants to make some money, we have a partership program designed to cater for your needs. Please join us by "partnership program" webpage. If you have any further questions you can email us.

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How can I contact SHENZHEN FINE ART CO,LTD.?
2/F, NO.13, Lane 1, Laowei West, DAFEN oil painting village, Buji Town, Shenzhen, China
Email: info@szfineart.com

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Would you be able to paint anything?
Yes, we could paint anything. Our artists are well trained. They are talented in painting anything only if you offer your requirement.

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I can't find what I want, how to do?
Please contact with us by Email: info@szfineart.com. We will add more sample pictures on our website. You may directly send us the picture you want to paint. Our talented artist could paint that with high quality.

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How to find out whether my consign address is remote or not?
Please press the button below to check whether your consign address is remote or not. If your consign address is remote, please pay $20 extra for Remote Area Service. Check Remote Area

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